FAQs

VPS Hosting

Do you offer VPS hosting for Windows?

Yes, we provide Windows VPS hosting with RAM ranging from 4 GB to 32 GB with RDP, Plesk Panel (optional).

Should I go for VPS Web Hosting rather than Shared Web Hosting?

A virtual private server (VPS) allows you access to your own personal server, which is divided into many virtual servers with dedicated resources (disc space and bandwidth) and a pre-installed operating system (OS) of your choice. A VPS is highly suggested for website owners who want to grow and scale their business. A VPS is the appropriate alternative for you if your website is too big for Shared Web Hosting but too tiny for Dedicated Server Hosting.

Are backups included on VPS hosting plans?

Yes, According to your selected VPS Plan.

Dedicated Hosting

Can I use a web-based management panel to manage my dedicated server?

Yes, you certainly can. We are cPanel official partner in Pakistan, and we provide FREE installation and a comprehensive FREE initial server configuration so that you can use their control panel in its entirety.

Is it possible for me to change my VPS hosting package to a dedicated server?

Yes. If you have a VPS server account with IT Fume, upgrading to a dedicated server is simple. Our specialists will walk you through the process and transfer all of your files to your new dedicated server.

What is the difference between a managed and an unmanaged dedicated server, and which should I choose?

Because you’ll be configuring and updating your VPS hosting yourself, you’ll require advanced technical skills as well as a fundamental understanding of Linux if you choose an unmanaged VPS. Managed hosting, on the other hand, is a piece of cake for you, even if you aren’t tech savvy, because the IT Fume team will perform all the heavy lifting for you. But this service is not free, you will have to pay server managing fee alongwith VPS or Dedicated Package price.

WordPress Hosting

Is it possible to move my WordPress hosting to IT Fume?

Yes. Our team of experts can transfer your site for free and get you up and running in no time.

What will I need to create my own database?

It’s not a flaw; it’s part of the process. You may start building your site right away after ordering a WordPress hosting service from us, while we take care of the technical details.

What should I do now that I've purchased WordPress hosting?

We offer hosting packages that are compatible with the most recent version of WordPress. So, after you’ve acquired a WordPress hosting package from us, all you have to do is log in to your control panel and start building a website. Please do not hesitate to contact our team at any time during the day if you have any questions or concerns.

HOW TO DECIDE “I’M STILL CONFUSED”

I am new in hosting & I am confuse which package should I buy, How can you help?

You can simply talk with our senior representatives or have live chat with us. You can also contact us  UAN: 0092 331111 0306

Email us: [email protected]

Phone: 0512754732

MY FIRST ORDER

How do I place my first order?
  • Select your desired plan
  • Click on the button order now
  • Register your domain
  • Select transfer or
  • Choose your existing domain
  • Check your domain
  • Continue to configure
  • Order summary continue
  • Review and checkout
  • Add promo code (if available)
  • Complete order and review cart
  • Check out your order summary by adding your personal information, billing address

Reseller Hosting

Who will give customer assistance to my reseller hosting customer?

Your esteemed customer will get support from where they got the package and of course it will be you.

Is it possible for my customer to identify you as my host?

Most likely not, because we attempt to maintain as much anonymity as possible. As a result, if a consumer attempts to track your services, he will only see your name.

Can I upgrade my account once I've made a purchase?

Yes, you certainly can! The procedure of switching from one reseller plan to another is simple, and you can begin earning the benefits as soon as your payment is received.

Is it possible for me to subdivide and resell my hosting package?

No. An unlimited hosting plan can host several websites or domain names, but it cannot be divided and resold. If you wish to resell to your clients, our Reseller Hosting package is the best option.

Can I change my primary domain name in any reseller hosting package plan?

No. You cannot change your primary domain name in any reseller hosting package plan.

Domain Name

What is the best method for selecting a domain name?

Choose domain names that are easy to remember and, preferably, are short. It’s also a good idea to pick a domain name that corresponds to your company’s mission. To boost the likelihood of your site appearing in Search Engine Result Pages, use keywords in your domain name. Letters, hyphens, and numbers are allowed in domain names, but special characters are not.

Is it possible for me to purchase any domain extension?

Some domain extensions, such as.gov and.edu, have restrictions that prevent you from purchasing them until you meet a specified requirement or have the necessary license. Aside from that, most domain extensions are accessible for purchase by anyone.

Which domain extensions are you offering for free?

We are offering .COM domain extension for free with an annual plan.

Is it worth to secure and hide your domain name?

If you don’t want your personal contact information to appear in the public WHOIS directory, then yes. Privacy and protection for your domain can also assist you avoid identity theft and spam

What is the purpose of registering a domain name?

When it comes to developing your own website, choosing a domain name and registering it is frequently the first step. Your domain name is the address that your visitors will use to discover you, so make sure it’s excellent and relevant to your business.

Is it possible for me to transfer my domain name to IT Fume?

Yes, you certainly can! All of our customers can transfer their domains. Even if you’re new to IT Fume, contact us via phone, email, or live chat and let one of our knowledgeable customer service representatives assist you.

How can I find out if a domain name I want is available?

It’s really easy to find out. Simply type your desired domain name into the Search Box and press the Search button. If the domain name is available, you may buy it right away, or we can assist you in finding a different, equally suitable domain name. Furthermore, you have the option of selecting from a number of domain name extensions.

What is the benefit of auto renewal?

Our auto-renewal service keeps your domain from being lost or expiring by accident. We take steps to ensure that your domain names are always safe.

Is it possible to purchase hosting without a domain name?

Yes, you certainly can. You can buy domain names from other domain registrars and point them to your server with ITFume if you want to. Transferring your existing domain name to ITFume is also feasible if you want to maintain your domain name and website hosting under one provider, which we encourage for simplicity and easier troubleshooting. Simply contact our customer service team, and they will assist you.

Control Panel

Is there a control panel included with your hosting?

Yes, you can control each hosting plan from your own hPanel.
The hPanel assists you with basic hosting management, resource monitoring, email address creation, and the installation of content management systems like as WordPress. It’s important to note that this is not the same as the admin panel for your website, which is generated when you install a CMS. Instead, here is the control panel for your entire server.

Is it possible for me to upgrade my package later?

Yes, you can increase your package at any time through a simple process with no downtime. It’s simple to upgrade your subscription from Premium to Standard or Professional hosting if you need to register more domains or utilize your account to host more websites.

RETURN POLICY

How many days i have to return?

Return requests can be made within 15 days of getting services

How you give refund, whether through credit card, debit card, or replacement?

We usually give refund as we received, but refund can be transferred through any other means. We will notify you once the money has been transferred.

What you offer refund for?

We offer refunds for cPanel & Reseller Hosting Services ( Domains other add on features are non refundable). We only refund on one-year lump sum payment. Refund policy does not apply to monthly, Quarterly or semi-annually payment.

How many business days it takes to receive a refund?

It takes approximately 14-20 working days to receive a refund.

GENERAL

For my websites, what kind of SSL certificate should I get?

The type of SSL certificate you need is determined by a variety of factors, including your present location, whether you own a business or a personal website, the number of domains you wish to protect, and the hosting server you use. For further information and specific instructions, please contact one of our sales associates.

I have placed an order for hosting services and also paid the invoice but my services are still not active?

CPANEL HOSTTING
As soon as you place an order, our sales team starts working on your order to make the necessary arrangements. It takes some time. Your patience will be greatly appreciated.

RESELLER, VPS & DEDICATED SERVER
If you have placed an order for Reseller, VPS or dedicated server, you have to wait up to 24 hours for configuration. Once configuration process has been completed you will receive the complete access detail.

I was asked Name Servers while placing order, I don’t know anyting about “Name Servers”?

When you type a website address into your browser and press Enter, your browser begins decoding the page you’re looking for. The server is in the middle of all of this, keeping all of the records for where websites are situated, which we refer to as name servers.
If you acquired your domain from one registrar and host it with another, verify sure your nameservers are set up correctly. Other domain names may need to be pointed to your website, your mail server may need to be updated, and you may need to set up a private nameserver for your website.

What is difference between SSD & NVMe Hosting?

SSD has study write speed of 600 MB while NVMe has 2000 MB. It transfers records 25 times faster than SSD. NVMe is more secure and a way superior to SSD and consequently is faster and better encrypted than the latter.

Payment Methods

How can I transfer payment amount?

You can transfer your payment amount through following ways;

  • Easypaisa / Tameer Bank
  • MobiCash / JazzCash
  • Online Bank Transfer
  • United Bank Limited
  • Bank of Punjab
  • Kuick Pay
Which bank is suitable or should use for online transctions?

UNITED BANK STATES (UBL) is suitable for payment transctions.

What is Online Bank transfer?

A  online bank transfer is when money is sent from one bank account to another online using apps or going to bank. Transferring money from your bank account is usually fast, fre and safer than withdrawing and paying in cash.

How to do online bank transfer?

Log in to your online account and select the option for making payment. Follow the instruction on screen to enter the correct details. Some bank also offer smartphone apps that allow you to transfer money. Find out how to set up an online account in our guide How to stay safe when using online banking.

How to and to whom I transfer payment amount through UBL?

If you want to transfer the payment amount via online payment. You can make online bank transfer in the following account;

Account Title: ITFume (Pvt) Ltd

Branch Code: 0202

Account no: 248438278

IBAN : Pk85UNIL0109000248438278

How can I transfer amount through easypaisa?

You can transfer amount through easypaisa by using the easypaisa app and transfer the payment amount in the following account;

Title of account: Atique ur Rahman

Account no: 03004414212

How can I transfer amount through Mobicash/ JazzCash?

You can transfer amount through jazzcash by using the jazzcash app and transfer the payment amount in the following account;

Title of account: Atique ur Rahman

Account no: 03004414212