itfume web hosting company

Frequently Asked Questions

Popular Topics

Search solutions from number of different discussions listed below.

General

Why is nvme hosting a bit costly than others?
NVMe hosting provides 10-times faster speed than usual SSD. This very little extra cost is nothing compared to the increased performance nvme has to offer.
For my websites, what kind of SSL certificate should i get?
SSL is mainly divided into two categories;
A free SSL offers 90-days validity and is renewed automatically.
Paid SSL offers validity upto 1-year, free installation and also dedicated support.
”We recommend Comodo Postive SSL”
I have placed an order for hosting services and also paid the invoice but my services are still not active?
As soon as you place an order for cPanel Hosting, our sales team starts working to make necessary arrangements that take some time. Your patience will be greatly appreciated.
If you have placed an order for Reseller, VPS or Dedicated Server, you have to wait up-to 24 hours for configuration. Once configuration process has been completed you will receive complete access details.
What are 'Name Servers'? I was asked about Name Servers while placing order.
When you type a website address into your browser and press Enter, your browser begins decoding the page you’re looking for. The servers keeping all of the records for where a website is situated, are known as Name Servers.
If you acquired domain from one registrar and host it with another, make sure nameservers are set up correctly. Other domain names may need to be pointed to your website, mail server needs to be updated and you need to set up a private nameserver for your website.
What differs NVMe Hosting from usual SSD?
NVMe transfers records 10-times faster than SSD hosting. NVMe hosting is more secure and way superior than SSD and better encrypted. SSD has read-write speed of 600 MB while NVMe has 7500 MB.

Reseller Hosting

Who will provide Customer Support to my Reseller hosting client?
Your esteemed customers will get support from your end because they registered through your reseller.
Is it possible for my customers to identify ITFume as my host?
Most likely not, because we attempt to maintain as much anonymity as possible. As a result, if consumers attempt to track your services, they will only see your name.
Can I upgrade my account once I have made a purchase?
Yes, you sure can !
The procedure of switching from one plan to another is simply one request ticket away. Open a ticket and inform our team about it.
Is it possible to subdivide and resell my hosting package?
No, it cannot be divided or resold. But if you wish to resell to your clients, our Reseller Hosting packages are suitable for your needs.
Can I change my primary domain name in any reseller hosting plan?
No. You cannot change your primary domain name in any reseller hosting plan.

Dedicated Hosting

Can I use any web-based panel to manage my dedicated server?
Yes, you can. We are cPanel official partner in Pakistan and we provide Free installation with comprehensive Free initial server configuration so that you can use their control panel in its entirety.
Is it possible to change my VPS hosting plan to a dedicated server?
Yes. If you have a VPS account with ITFume, upgrading to a dedicated server is pretty simple. Our technical team will assist you through process and transfer all files to your new dedicated server.
What is the difference between managed and an unmanaged dedicated server?
In an unmanaged VPS, you will configure and update hosting yourself also you will be needing advanced technical skills as well as fundamental understanding of Linux.
However, managed hosting is a piece of cake even if you are not tech savvy, because we are going to perform all the hard work.
Note that, this service is not free, you will be charged server managing fee along with VPS or Dedicated Package price.

WordPress Hosting

Is it possible to move my WordPress hosting to ITFume?
Yes, it is possible! Our team of experts can transfer your site for free and get you up and running in no time.
What do I need to create my own database?
You can create database through cPanel mySQL.
Login to your “cPanel”
Go to “Database Section” in cPanel OR Search “MySQL Database”
Create a New Database
Add New User “Username” and “Password”
Add User to Database
Manage User Privileges and press on “Make Changes” button
Enter “Login Credentials” to your Database connection file.
What should I do now that I have purchased Wordpress hosting?
After you acquire WordPress hosting plan from us, all you need to do is log in to control panel and start building your website. Please do not hesitate to contact our team, if you have any questions or concerns.

Domain Names

What is the best method for selecting a domain name?
Choose domain names that are easy to remember and preferably are short. It is also a good idea to pick a domain name that corresponds to your company’s mission. To boost the likelihood of your site appearing in Search Engine Results, use keywords in domain name. Letters, hyphens and numbers are allowed in domain names but special characters are not.
Is it possible for me to purchase any domain extension?
Some domain extensions, such as .gov and .edu have restrictions that prevent you from purchasing those unless you have necessary licenses. Other than that, most domain extensions are purchasable by anyone.
Are you offering any domain extension for free?
Yes, we are offering .COM domain extension for free with an annual plan.
Is it better to secure or hide your domain name?
Yes, if you wish to keep personal contact information hidden from public or in the WHOIS directory. Privacy protection for your domain can also avoid identity theft and spam.
What is the purpose of registering a domain name?
When it comes to developing your own website, choosing a domain name and registering it, is frequently the first step. Your domain name is the address that visitors will use to discover you, so make sure it’s relevant to your business.
Is it possible for me to transfer my domain name to ITFume?
Yes, it is possible! All of our customers can transfer their domains. Contact us via phone, email or live chat and let us know your details.
How do I know, if a domain name is available or not?
Simply type your desired domain name into the Search Box and press the Search button. If the domain name is available, you can buy it right away. Furthermore, you have the option of selecting from a number of domain name extensions.
What is the benefit of Auto renewal?
Auto-renewal service keeps your domain from expiring or being lost by accident. We take steps to ensure that your domain names are always safe.
Is is possible to purchase hosting without domain name?
Yes, you certainly can. You can buy hosting even if you have already registered a domain somewhere else.
It is recommended to keep your domain name and web hosting under one provider because it is easier to troubleshoot or maintain. Contact us to transfer your existing domain name.

Payment Methods

How can I transfer payment amount?
You can transfer payments through:
Easypaisa / Tameer Bank
MobiCash / JazzCash
Online Bank Transfer
United Bank Limited
Bank of Punjab
KuickPay
Which bank is suitable for online transactions?
United Bank Limited (UBL) is suitable for payment transactions.
What is Online Bank Transfer?
An online bank transfer is when money is sent from one bank account to another using apps / internet. Transferring money from your bank account is usually fast, free and safer than withdrawing and paying in cash.
How to do online bank transfer?
Log in to your online account and select the option for making payment.
Follow the instructions on screen to enter correct details.
Most of the banks have smartphone apps on Google Playstore that allow you to transfer money online.
To whom do I transfer payments on UBL?
For online payments, you can make online bank transfer in the following account;
Account Title: ITFume (Pvt) Ltd
Branch Code: 0202
Account no: 248438278
IBAN : Pk85UNIL0109000248438278
How can I transfer amount through Easypaisa?
You can transfer amount through easypaisa by using the easypaisa app and transfer the payment amount in the following account;
Title of account: Atique ur Rahman
Account no: 03004414212
How can I transfer amount through Mobicash/JazzCash?
Payment Methods You can transfer amount through jazzcash by using the jazzcash app and transfer the payment amount in the following account;
Title of account: Atique ur Rahman
Account no: 03004414212

VPS Hosting

Do you offer VPS hosting for Windows?
Yes, we provide Windows VPS hosting with RDP, Plesk Panel (optional).
Should I go for VPS web hosting rather than Shared Web Hosting?
VPS allows you access to your own personal server, which is divided into many virtual servers with dedicated resources (disc space and bandwidth) and a pre-installed operating system (OS) of your choice.
A VPS is highly suggested for website owners who want to grow and scale their business. VPS is the appropriate alternative if your website is too big for Shared Web Hosting.
Are there backups in VPS hosting plan?
Yes, backups included according to your selected VPS Package.

Return Policy

How long do I have to request returns?
Return requests can be made within 15 days of ordering services.
How do you refund? Through credit card, debit card or replacement?
We usually refund exactly as we received, but refunds can be made through other means. We notify our customers as soon as money is transferred.
Which plans do you offer refund on?
We offer refunds for cPanel & Reseller Hosting Services. We only refund on one-year lump sum payment. Refund policy does not apply to monthly, Quarterly or semi-annually payment.
(NOTE: Domains and other add on features are non refundable)
How many days does it take to receive payment back?
It takes approximately 14-20 business days to receive a refund.

Control Panel

Is there a control panel included in your hosting?
Yes, you can control hosting plan from cPanel.
The cPanel assists you with basic hosting management, resource monitoring, email address creation and the installation of content management system.
It is important to note that this is not same as admin panel of your website.
Is it possible to upgrade my package later on?
Yes, you can modify your package at any time. It is very easy to upgrade your subscription from any selected hosting plan to another desired one. You can purchase a bigger package as well if you need to register more domains or host more websites.

My First Order (I'm Still Confused)

How do I place my first Order?
Select your desired plan
Click on the button order now
Register your domain
Select transfer or
Choose your existing domain
Check your domain
Continue to configure
Order summary continue
Review and checkout
Add promo code (if available)
Complete order and review cart
Check out your order summary by adding your personal information, billing address
New to hosting and confused about package selection, How can we help?
You can simply talk with our senior representatives or have live chat with us.
UAN: 0092 331111 0306
Email us: Support@itfume.com
Phone: 0512754732

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